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Warranty Info

At MVP Sports we pride ourselves in spending time with you before you make your purchase, ensuring you have the right equipment... the first time you get it! We also are very proud of our track record with dealing with all reasonable requests for warranty work on purchases. We do not guarantee 100% satisfaction because as we all know there are always those who expect suppliers to cover non-warranty issues, like neglect or abuse of product. At MVP Sports we are no different, however we will go out of our way to ensure you have the best experience possible with your purchases from MVP Sports. We value your support! Below you will find our specific and general policy regarding warranty!

Bowls:

Bowls have a ten year warranty as per the date stamp, not including chipping or scratching which are considered normal wear and tear in our sport. This warranty does cover infrequent damage such as splitting or cracking as long as that stated damage is not a result of malicious damage.

Other Items:

We warrant bags for 1 year and sundry products for 90 days from date of purchase. This is not, however, a carte blanche warranty (see below). We expect our customers to show common sense and care when using a product purchased through MVP Sports or one of our agents (ie please do not overstuff bags or drag trolley backs over curbs or lift Trolleys by the extendible handles, etc as these will not be regarded as a warranty issue), rather, they are considered cases of misuse!

Return authorization

Return authorization is mandatory before sending any product back to MVP Sports. Product must have been purchased through MVP Sports or one of our agents... ie... we do not warrant any product purchased that did not come through the MVP Sports channel! That means that if you thought you might have saved a few bucks by purchasing your Taylor product from a source other than MVP Sports or one of our agents, we invite you to deal with that overseas supplier for satisfaction. Best of luck! (added note: Taylor does not condone Agencies from other areas selling their product out of their area)

As well, Return Authorization will only be granted for warranty issues and not for dissatisfaction with any product as we pride ourselves on spending a copious amount of time with our customers ensuring that they have purchased the product that is right for their needs. It is our only way of keeping both customers happy and prices in line.

Once again, warranty replacement will only be granted for issues relating to manufacturer's defect and not for misuse, abuse or neglect with the product. Proof of purchase may be necessary.

Replace or refund?

As stated, we do everything we can to ensure your purchase is right the first time, spending copious time with you before the final decision is made. As such we do not offer refunds on any product. Depending on circumstances, and if and only if the product has never been used and is in its original packaging we will do our best to offer you an exchange for a similar product. In the event an RA is the only resolution, and if the product in question is unused and in its original packaging the price paid minus 25% will be offered. In all cases the original receipt will be required as proof of purchase through MVP Sports or one of our agents. In addition, all S/H costs on warranty work or RA will be the responsibilty of the customer.

A Big Thank You

Warranty issues are always a bit of a thorn in everyone's side and we are very glad we haven't had many, especially in recent years. We would like to thank all our customers since 1985 who have been so good to deal with. We like to think we have gone out of our way to ensure you have had the best possible experience in this great game, and that we might have had a wee bit to do with that.

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MVP Sports - Sole Canadian Distributor for Taylor Bowls, Scotland since 1985!